Last updated: July 19, 2026
These Terms & Conditions ("Terms") govern every booking made with Sri Lanka Travel Tours ("we", "us", "our"), a Sri Lanka–based tour operator with its registered office at 37 Dutugemunu Mw, Galavilawatta, Homagama, Sri Lanka. By paying a deposit, making a booking, or using this website, you ("you", "the traveler") agree to be bound by these Terms on behalf of yourself and everyone named on the booking.
If any part of a package we arrange is provided by a third party — an airline, hotel, safari operator, or local guide — that supplier's own conditions of carriage or service may also apply and, where they do, take precedence over ours for that portion of the trip.
A booking is only confirmed once we have received your signed booking form (or online equivalent) and the required deposit, and we have issued a written confirmation by email. Until you receive that confirmation, no contract exists between us.
The person who makes the booking confirms that they are authorized to do so on behalf of every traveler included in it, and is responsible for ensuring all details — names as they appear on passports, dates of birth, and contact information — are accurate before the booking is confirmed.
Unless stated otherwise on your quote, a non-refundable deposit of 20% of the total trip cost is due at the time of booking to secure your dates and reservations with local suppliers. The remaining balance is due no later than 45 days before departure.
For bookings made within 45 days of departure, full payment is required at the time of booking. We accept payment by bank transfer and major credit/debit cards; a processing fee may apply to card payments to cover the gateway charges we're billed. If the balance isn't received by the due date, we reserve the right to treat the booking as cancelled by you, subject to the cancellation fees set out in our Cancellation Policy.
Trip prices are quoted in US Dollars unless otherwise agreed and are based on costs, exchange rates, and taxes at the time of quoting. We reserve the right to adjust a quoted price before a deposit is paid if there is a material change in these costs. Once your deposit is received, your price is fixed and will not be increased, except to reflect a government-imposed tax or fee introduced after booking.
If you wish to change your travel dates, itinerary, or the travelers on a confirmed booking, let us know in writing as early as possible. We'll do our best to accommodate the change, but it is subject to availability with our local suppliers and may carry an amendment fee in addition to any cost difference. Requests to change dates within 30 days of departure are generally treated as a cancellation of the original booking and a new booking, and the cancellation fees in our Cancellation Policy will apply.
Occasionally we have to make changes to a confirmed itinerary — a road closure, a property no longer taking bookings, or a change forced on us by a supplier. Where possible we'll notify you before departure and offer a comparable alternative at no extra cost. For a significant change made more than 30 days before departure, you may choose to accept the alternative, transfer to a different available trip, or cancel and receive a full refund of monies paid for the affected portion.
We may cancel a trip before departure if the minimum group size for a scheduled group tour isn't reached, or for reasons of safety, government advisory, or force majeure (see Liability & Force Majeure below). In these cases you'll be offered a full refund or the option to transfer your payment to a future departure.
You're responsible for holding a passport valid for at least six months beyond your return date, and for obtaining any visa, ETA, or entry permit required for Sri Lanka and any other country on your itinerary. We can advise on the general requirements for most nationalities, but the responsibility — and any cost or consequence of an incorrect or missing document — is yours. We are not liable for any loss arising from your failure to hold the correct travel documents.
Comprehensive travel insurance, covering at minimum medical treatment and evacuation, trip cancellation, and personal belongings, is a condition of travel with us on any multi-day tour. Proof of a valid policy may be requested before departure. We are not a party to your insurance policy and cannot advise on coverage — check the terms directly with your provider.
Some itineraries include activities — hiking, wildlife safaris, water sports — that require a reasonable level of fitness and carry inherent physical risk. You're responsible for telling us about any medical condition, mobility restriction, or dietary requirement that could affect your participation before booking, so we can advise whether a trip is suitable and make reasonable arrangements where we can.
We expect every traveler to treat guides, drivers, local communities, and fellow travelers with respect, and to follow the reasonable safety instructions of our guides and local suppliers. If your conduct is disruptive, unlawful, or puts the safety or enjoyment of the group at risk, we (or a local supplier) may remove you from a trip without a refund and without responsibility for any costs you then incur.
We take reasonable care in selecting the suppliers and guides who deliver your trip, but we act as an agent for independent third-party suppliers (hotels, transport operators, activity providers) and our liability for their acts or omissions is limited to the extent permitted by Sri Lankan law. We are not liable for any loss, damage, delay, or injury arising from circumstances beyond our reasonable control, including but not limited to natural disaster, extreme weather, civil unrest, government action, strikes, or pandemic-related restrictions ("force majeure").
If something goes wrong during your trip, tell your guide or our 24-hour support line straight away so we have a fair chance to put it right on the ground. If you remain unsatisfied after your trip, write to us at booking@srilankatravel.tours within 28 days of your return date with full details, and we'll investigate and respond within 14 days.
All text, photography, itineraries, and design on this website belong to Sri Lanka Travel Tours or our licensors and may not be copied or reused for commercial purposes without our written permission.
These Terms are governed by the laws of Sri Lanka, and any dispute arising from a booking with us is subject to the exclusive jurisdiction of the courts of Sri Lanka.
Questions about these Terms can be sent to booking@srilankatravel.tours or +94 70 558 0580, or in writing to 37 Dutugemunu Mw, Galavilawatta, Homagama, Sri Lanka.
